Information

Everything You Need to Know

Burner & Melt Care

  1. Always check you burner before use for any airline cracks, if they is any DO NOT USE.

  2. Do not leave unattended or in reach of children and pets.

  3. Do not add water to your warmer.

  4. Do not leave your warmer on for extended periods of time (I recommend 3 hours maximum at a time).

  5. Do not place your warmer on/near flammable items/surfaces.

Do you offer gift vouchers?

Yes,
We offer a variety of personal gift cards to suit your occasion and requirements.

What are the payment options?

All orders placed through our website are postal orders unless you choose to collect. At check out you can select payment option,  various leading Debit and Credit cards are accepted, we are currently looking at PayPal and will update this when available.

Return policy

If you require a refund, please contact me to discuss and i will do what i can to resolve the matter. Items can be returned with postage cost responsible to customer. Any Items to be returned must be reported to us and returned within 30 days of purchase date. Items must be unopened, unused and in there original packaging. Once the Item is received back with us, we will then review the item and come to a decision on your refund.

How often should i change my wax?

Each scent throw varies on the fragrance of the melt, on arrange each burn lasts between 5-15 hours sometimes longer. I always say when you can no longer smell the melt its time to change.

Is Soy Wax best?

Soy wax is made from 100% soybean oil and contains nothing artificial, which makes it a better alternative to old-fashioned paraffin wax, which is made from petroleum oil and produces harmful by-products when burned or melted. Soy wax is a natural product that is non-toxic making meaning that soy wax is not poisonous. It is better both for the environment and your health!

Got a question use the contact form and i will get back to you as soon as i can.